Operations

Andre Esteva, CEO and cofounder of Artera, a spin-out of Salesforce, relays how the company's AI tool looks at images of cancer tumors and recommends specific therapies to clinicians.

Eric Smith, chief digital officer at Memorial Hermann Health System, discusses the health systems' AI governance council and the use of AI in its day-to-day operations - including patient interactions and ambient listening. 

Pivoting from a healthcare administrator leader into chief health AI officer requires a substantial amount of health AI knowledge or a willingness to get that knowledge, says UC San Diego Health Chief Health AI Officer Dr. Karandeep Singh. 

The chief AI officer should understand basic principles about AI, have a computing background and know the ultimate clinical use case, says UC San Diego Health Chief Health AI Officer Dr. Karandeep Singh.

Sunny Virmani, group product manager of health AI at Google, discusses expanding access to AI models for diabetic retinopathy in India and Thailand, AI’s potential to transform healthcare and Google’s plans for AI in healthcare in 2025.

Businesses have to be able to recover from that, says Heather Costa, director of technology resilience for the Mayo Clinic, who was formerly known as the director of disaster recovery.  

Call centers are revenue-generating tools for healthcare facilities, rather than expense centers. AI can be used for workforce management to project volume fluctuations, says Yuriy Kotlyar, cofounder and CEO of American Health Connection.  

Shana Hoffman, president & CEO at Lucet, says more behavioral utilization offsets medical expenses and improves quality of life. Her company helps connect members of health plans to behavioral healthcare providers.  

Hiring a third party responsible for dropping a network inside a home that manages the network, devices and security, then leveraging a health systems' clinical expertise to deliver care, works, says Anahi Santiago, CISO at ChristianaCare.