Provider

Clinicians who attend communication and empathy workshops feel better about the care they deliver and how they communicate with patients, finds Steven Kaplan, MD, associate chief medical officer at NewYork-Presbyterian Hospital.

Effective communication between patients and providers is also improving safety and making people feel better, says Laura Cooley, PhD, leader at Academy of Communication in Healthcare and Journal of Patient Experience.

The collaboration is looking to expand the reach of Gozio's patient-facing hospital navigation app to more providers across the US.

A theme at Patient Experience Summit 2019 is that providers need to operationalize and implement empathy beyond the bedside.

AIdoc's tool flags potential cases of pulmonary embolism to ensure prompt review and intervention.

Denise Hines, Chief Americas Officer at HIMSS, says health IT will only succeed if patients are kept at the center of care and shares what's next in patient empathy and experience.

Duke University Health System is pairing clinicians and researchers with the right digital technology to improve outcomes or change the way healthcare is delivered, says Katie McMillan, associate director of Duke’s Mobile App Gateway.

This week at the Cleveland Clinic Patient Experience: Empathy and Innovation Summit, clinicians discussed the international efforts of implementing technology in healthcare.  

There’s a difference between patient engagement and patient experience, says Patient Advocate Foundation Vice President Rebekah Angove, who discusses ways patients and providers can more effectively navigate the complexity of healthcare costs.

Mohsen Saidinejad, director of patient experience at Harbor–UCLA Medical Center, discusses the challenges to innovation and patient engagement that pediatric care and emergency departments are facing, including social determinants and fragmented care.